Online Store Policies - Allen Building Centre / Allen Lumber
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Allen Building Centre: Online Store Policies

DELIVERY FOR ONLINE PURCHASES

The shipping fee for online purchases is automatically calculated by the system for most orders. If the system is unable to calculate a shipping fee (e.g. an over-sized item), then we will contact you with your shipping options. If you select "In-store Pickup" for your online order, then no shipping fee is added.

If you chose to have your order delivered to you, please allow 15 to 30 days to receive your order. If you have chosen to pick your order up at our store you will be notified of when your order is ready to be picked up. Please allow 15 days for a pick up notification.

After placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order.

You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.


RETURNS & REFUNDS FOR ONLINE PURCHASES

How to return items purchased online

Before starting the process to return an item please read the Requirements for Returns section below.
To return an item please email Customer Service at sales@allenbuildingcentre.com and attach a copy of your original purchase invoice. If there are multiple items on the invoice, please note in the email which item it is you want to return.

Upon review by one of our associates, an RMA (Return Merchandise Authorization) form will be send to you by email. A copy of this RMA is required to be returned to us with the items you wish to receive credit for so that you can be properly credited.

Send all returns to:
Attention: Online Sales Returns
Allen Lumber Holdings Limited
668 Peel Street
Woodstock, Ontario Canada
N4S 1L1

Requirements for Returns

  • Items must be returned within 30 days of receipt of purchase.
  • Items returned after 30 days from receipt of original purchase will not be refunded.
  • Items must be in new condition.
  • Items must not have been used or show signs of use.
  • Items must be returned with all original packaging and accessories.
  • Items must be unopened and still in their original wrap and/or packaging.
  • Shoes and clothing must be unworn.
  • RMA form must accompany the item(s) being returned.

Cost of Returning Items

All costs of a return, for example: courier costs, are the responsibility of the purchaser. Costs of returning any product will not be refunded.

Refunds

If all of the requirements are met the original purchase amount including the original shipping charges will be refunded based on the original purchase method. If all of the requirements have not been met, no refund will be given, the customer will be contacted and will have the option of having the item(s) returned to them freight collect.

Note: Your return will be reviewed and processed as soon as we receive the returned product. Please allow 30 days for return shipping, processing and for a credit to display on your credit card statement.

If you do not see your refund on your credit card statement or you have not been contacted by our Customer Service Department within 30 days please email Customer Service at sales@allenbuildingcentre.com and ask for an update regarding your return. Please quote the RMA # of your return in the subject line of your email.


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